DiNapoli sees no obstacles to fully public LIPA, but officials are eying a backup plan newsday.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from newsday.com Daily Mail and Mail on Sunday newspapers.
Customers waited an average 545 seconds for a rep to answer their phone call during 2022, with fewer than 29.2% of calls answered in less than 30 seconds, figures show.