The customer expressed his frustration, explaining that he had purchased the TV with the intention of watching the ICC World Cup 2023 on a big screen, and this situation had become a significant source of stress for him. Despite many efforts, even after two weeks, his return request remained unprocessed.
A recent incident involving a customer buying a TV from Flipkart highlights the issue of unexpected surprises in online shopping. The customer purchased a Sony TV but found a Thomson TV inside the box, without any accessories. Despite filing a complaint, the issue remains unresolved, causing frustration for the customer. The incident raises concerns about the delivery and customer service of online platforms. This comes amidst Flipkart s Big Billion sales event, where not all customers had a satisfactory experience.