in iraq and afghanistan. he relies on the va for health care. april 24th, she sat down at her kitchen table and let us listen while she tried to make three medical appointments. the phone call itself took more than half an hour. he needs to see urology. yes, definitely sooner than july. reporter: the wait for urology, two months. surprisingly, an appointment for primary care could happen in just weeks. but when she tries to get an appointment for an eye docker, a specialties clinic, five months, abnormal, she says for her. one out of three is not bad. reporter: victor and kristie, the va wouldn t respond to direct questions on the unreeblt of the wait times, instead, we got information that the va is more transparent than ever about wait times.