reporter: it has been nearly four years since cnn exposed the wait time. fabricated wait times, delays inpatients who have died waiting for that care. it s been three years since congress approved $16 billion in additional funds for the va to fix those problems. in fact since 2009, the va s budget has nearly doubled. and yet the problems and some would say the lies at the va persist. still happening. reporter: eric handel is the lead investigator for the congressional committee that led a year s long investigation into veterans dying while waiting for care. yes, he says, then and now, the va is not telling the truth about wait times. none of it. the inspector general says the same thing. it was that way in 2014 when he reported on the wait time scandal. it is that way in 2017. still cannot trust the va s information.
in iraq and afghanistan. he relies on the va for health care. april 24th, she sat down at her kitchen table and let us listen while she tried to make three medical appointments. the phone call itself took more than half an hour. he needs to see urology. yes, definitely sooner than july. reporter: the wait for urology, two months. surprisingly, an appointment for primary care could happen in just weeks. but when she tries to get an appointment for an eye docker, a specialties clinic, five months, abnormal, she says for her. one out of three is not bad. reporter: victor and kristie, the va wouldn t respond to direct questions on the unreeblt of the wait times, instead, we got information that the va is more transparent than ever about wait times.