Jan 29, 2021
Essential functions:
Call Updating – To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
Asset input – To ensure that all assets are correctly entered into the system.
User Satisfaction – To ensure that the user is satisfied with the service provision
Meet SLA Requirements – To repair identified problems to meet average contractual SLA requirements
Remote or Telephonic Resolution – To ensure that all calls are handled by the Remote Support team prior to being redirected to a Site FSE. Site FSE to ensure that all calls which can be resolved remotely is redirected back to the remote support team.