Junior Exchange Engineer - IT-Online it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.
Apr 23, 2021
The Role:
Essential functions:The candidate will be responsible for processing various types of employee benefits claims i.e. withdrawal, retirement, death, disability and unclaimed benefits according to agreed processes inclusive of daily, weekly and or monthly reports inclusive but not limited and monthly billing and disability reconciliations.
Daily management of various claim types and adherence to agreed turnaround timelines
Review claim submissions inclusive of determination of eligibility and level of coverage
Attend to allocated workflow management system cases, ensuring that supporting documentation is quality assured and uploaded to the system
Ensure accurate and professional feedback to the different stakeholders
Productive Time.
To ensure that all company equipment is always kept in good condition (Desktop PC, Tablet/Charger/Cover).
To ensure that correct closure codes are used.
Adherence to Call Management System/any assisted tool used workflows.
Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure.
All calls to be regularly updated correctly with relevant details. must be part of the job function and truly necessary or required to perform the job.
Skills and Experience:
Experience required:
Must be experienced in Windows environment, practical in-service delivery, Generalist.
Customer Support Engineer- NC at iOCO it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.