Q&A with Naushaun Richards, Director of Intelligence and Strategy for the Horseracing Integrity & Welfare Unit, and Shawn Loehr, HIWU's Director of Investigative Services.
we have got 250,000 patients per one gp so demand is huge. giving a telephone line is ok but who is going to man those telephone lines, where are the receptionist? receptionists are leaving because of high frustrations and the abuse that some of our front of house colleagues face. i m hearing some horror stories over the whole of the uk, some colleagues are sharing their stories, theyjust don t want to stay on the job. that is where fundamentally we also need to be looking at other things other than just technology because we are really tired in general practice. it s a tricky moment. perhaps if you have been on hold waiting to speak to receptionist at your gp surgery, desperate to make an appointment for yourself orfor a loved one, what is yourself orfor a loved one, what is your advice to people who are in that situation, may be getting quite stressed about it, talking to a receptionist on the other end who is also very stressed, what is your guidance to us? also very stressed, what