satisfaction index has rated all companies based on thousands of surveys and issued their 19 most hated companies in america. among them large banks, airlines and telecoms. and they are, quote, not terribly competitive industries as the switching barriers are quite high. who is on the most loathed list? at 19, it s bank of america. yeah. further down, at&t, at 14. and in the top 10, facebook because of complaints about privacy, graphic there, myspace, same thing. american airlines for baggage and surcharges and united airlines for fees and delays andus airways, for whatever they do. charter comiewpgzs comes in at number 5, i believe they make hair nets. and comcast for the fee hikes hs and service technicians and they
were caught last year eating pandas and warner cable, since the time warner cable war of 1984, they have never regained it. 2, delta, because of the male flight attendant who was rude to my wife last week. and number 1, we eat adorable babies ink no, it was pepco, a power company. we go to the business experts. guys, what do you make of this? they look slow, but really good customer service. they never forget who you are. at this point, i could leave. charles, okay, they are talking about switching barriers, that s the prevailing trend. how do you fix that? because, you can t change it s hard to go from time warner to something else, is that what