were caught last year eating pandas and warner cable, since the time warner cable war of 1984, they have never regained it. 2, delta, because of the male flight attendant who was rude to my wife last week. and number 1, we eat adorable babies ink -- no, it was pepco, a power company. we go to the business experts. guys, what do you make of this? >> they look slow, but really good customer service. they never forget who you are. at this point, i could leave. charles, okay, they are talking about switching barriers, that's the prevailing trend. how do you fix that? because, you can't change -- it's hard to go from time warner to something else, is that what