In a recent incident, a Swiggy customer, Neha S, took to social media to express her frustration after a delivery agent refused to fulfil her order, leaving her children hungry. Despite ordering a vada pav and a roll, the delivery agent allegedly claimed he had no time to deliver the order. Neha s complaint went viral, prompting Swiggy to offer an immediate refund and resolve the issue over a phone call.
In the video, it can be seen how a Swiggy rider helped a Zomato delivery man who was going to deliver orders by bicycle in the scorching heat of Delhi.