your voucher back and it s so easy to get upset with that person on the other end of the phone. they re standing in your way, they re intractable, we have this knee-jerk reaction. we start to fly off thane handl. take a step back and observe what s going on in the context so let s picture myself at the counter at the airline, and i m screwed 50 ways, pick your version, whatever it is. and i feel frustrated by the person at the counter and my inclination is to say, well, this person is being difficult start yelling and stomp off. the book actually starts with my story of getting ready to stomp off, and instead, try to play it more cold-blooded, figure out what s going on, figure what the policy is that i m up against here, and through that conversation give me the example. we had this long chat finally, and i said, i can t believe this is really out of your hands, that the policy is out of your hands. you re not going to let the old lady in line behind me spend the night i
far, to act like how dare you ask me this and then stomp off. there s a variety of aspects. there s comments on gay men and aids and ugly things about african-americans, particularly relating to the riots, and are there specific things you would feel in the news letter that has not gutten the attention they deserve? i think he specifically wrote about he as a doctor has all the insight, and i disagree that he does. it s like it belies his argument that he did not write that, and then why did you say i as a doctor has all the internal knowledge. that s a good question. i would talk to rick santorum about foreign policy. he talked about russia and what a threat it is, and he made remarks about the recent elections there, and how
far, to act like how dare you ask me this and then stomp off. there s a variety of aspects. there s comments on gay men and aids and ugly things about african-americans, particularly relating to the riots, and are there specific things you would feel in the news letter that has not gutten the attention they deserve? i think he specifically wrote about he as a doctor has all the insight, and i disagree that he does. it s like it belies his argument that he did not write that, and then why did you say i as a doctor has all the internal knowledge. that s a good question. i would talk to rick santorum about foreign policy. he talked about russia and what a threat it is, and he made remarks about the recent elections there, and how