During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about
I have the pleasure of chairing the committee today. Many of you know that chair bernal serves as representative pelosis chief of staff. I also want to thank the commissioners. We have a fairly full agenda, but everyone submitted questions on many of the presentations, and weve gotten very thorough and thoughtful answers from staff, so hopefully that means we can go through our agenda in a very efficient way and we can go to our different activities of the evening. First item is the minutes. Are there any additions or corrections on the part of the commissioners . Okay. Any comments from the public . Clerk if youre on the Public Comment line, please press star, three if youd like to make a comment on the minutes. No comments, commissioners. Okay. So is there a motion to approve the october 20, 2020, minutes of the commission . So moved. Second. Can we have a roll call vote . Clerk yes. [roll call] clerk just for everyone to know, if the if youre not speaking, then please mute yourselve
Commissioners. We have a fairly full agenda, but everyone submitted questions on many of the presentations, and weve gotten very thorough and thoughtful answers from staff, so hopefully that means we can go through our agenda in a very efficient way and we can go to our different activities of the evening. First item is the minutes. Are there any additions or corrections on the part of the commissioners . Okay. Any comments from the public . Clerk if youre on the Public Comment line, please press star, three if youd like to make a comment on the minutes. No comments, commissioners. Okay. So is there a motion to approve the october 20, 2020, minutes of the commission . So moved. Second. Can we have a roll call vote . Clerk yes. [roll call] clerk just for everyone to know, if the if youre not speaking, then please mute yourselves, and commissioners, if youre making rustling noises, and youre not muted, i am going to mute you. So i apologize, but we want to keep the sound quality good. So
We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did they get supplies, can they take equipment from their office. Benefi
Questions on many of the presentations, and weve gotten very thorough and thoughtful answers from staff, so hopefully that means we can go through our agenda in a very efficient way and we can go to our different activities of the evening. First item is the minutes. Are there any additions or corrections on the part of the commissioners . Okay. Any comments from the public . Clerk if youre on the Public Comment line, please press star, three if youd like to make a comment on the minutes. No comments, commissioners. Okay. So is there a motion to approve the october 20, 2020, minutes of the commission . So moved. Second. Can we have a roll call vote . Clerk yes. [roll call] clerk just for everyone to know, if the if youre not speaking, then please mute yourselves, and commissioners, if youre making rustling noises, and youre not muted, i am going to mute you. So i apologize, but we want to keep the sound quality good. So well move onto item 3, the directors report. Hi, commissioners. Gra