hello, i m abby phillip in washington. thank you for joining us today. it is the nightmare that just won t end. southwest airlines canceling thousands more flights with airports coast to coast already packed. more than 4,800 flights today and tomorrow no longer on the books, nearly 16,000 canceled since thursday. all week we have been meeting miserable passengers and southwest says it ll be days before this all clears up. busloads of stranded customers arriving at houston hobby airport this morning, some on the road for more than 24 hours and at chicago midway, this is the sea of luggage that is finally moving. workers are now scrambling to reunite passengers with their bags. we ll begin with cnn s nick valencia at hartsfield jackson international airport in atlanta. another major connecting point for southwest nick, what is happening there behind you? reporter: yeah, hey there, abby. the line here behind me is noticeably shorter than it has been the last several days and t
bags. we ll begin with cnn s nick valencia at hartsfield jackson international airport in atlanta. another major connecting point for southwest nick, what is happening there behind you? reporter: yeah, hey there, abby. the line here behind me is noticeably shorter than it has been the last several days and tells the story today. there s not that many passengers in line because there have been so many cancellations. at this point since the saga started last week for southwest more than 15,000 flights have been canceled. today another cascade, more than 2,500 flight, 62% of those flights from southwest and even those who do have flights today there is a lack of confidence they re going to get to where they need to go and at this point they just want to get home. earlier i spoke to a woman named michele smith. she is a longtime southwest flier for over 20 years but after going through what she went through she s really questioning that loyalty and