hello, i m abby phillip in washington. thank you for joining us today. it is the nightmare that just won t end. southwest airlines canceling thousands more flights with airports coast to coast already packed. more than 4,800 flights today and tomorrow no longer on the books, nearly 16,000 canceled since thursday. all week we have been meeting miserable passengers and southwest says it ll be days before this all clears up. busloads of stranded customers arriving at houston hobby airport this morning, some on the road for more than 24 hours and at chicago midway, this is the sea of luggage that is finally moving. workers are now scrambling to reunite passengers with their bags. we ll begin with cnn s nick valencia at hartsfield jackson international airport in atlanta. another major connecting point for southwest nick, what is happening there behind you? reporter: yeah, hey there, abby. the line here behind me is noticeably shorter than it has been the last several days and t
through to a representative and is trying to rebook her flight. doesn t seem like she s having much success so a lot of frustration and that is boiling over to anger for some people here who just want this to be over where there seems to be no end in sight to this nightmare. abby. that sweet little girl. i know there is a lot of heartbreaking stories just like that, nick. thank you. southwest s ceo is apologizing as the biden administration is now saying they are going to hold the company accountable. so how and why did it get to this point and how did it get so bad? cnn s matt egan is on the case. so, matt, what have you found out about what s been going on with southwest that has gotten us to this point? reporter: this appears to be a case where bad luck has collided with bad planning, right, because obviously southwest cannot control the weather and this was a truly epic storm. it was a storm that also really hit chicago and denver and those are two of southwest s biggest
ni nick lalota said there needs to be law enforcement necessary and called it a distraction and another one said the lies are hurtful and hearing from constituents concerned about them and called on santos to pursue a path of honesty, however, abby, santos continues to lie. he went on fox news last night. there was a very contend shoes interview with tulsi gabbard filling in and said he never claimed to be jewish on the campaign trail even though at cnn we obtained documents that did claim he was a proud american jew when he was on the campaign trail. listen to how he s trying to explain it. my heritage is jewish. i ve always identified as jewish. i was raised a practicing catholic. i think i ve gone through this even i ve not not being raised a practicing jew i always said i m jew-ish, remember, i
bags. we ll begin with cnn s nick valencia at hartsfield jackson international airport in atlanta. another major connecting point for southwest nick, what is happening there behind you? reporter: yeah, hey there, abby. the line here behind me is noticeably shorter than it has been the last several days and tells the story today. there s not that many passengers in line because there have been so many cancellations. at this point since the saga started last week for southwest more than 15,000 flights have been canceled. today another cascade, more than 2,500 flight, 62% of those flights from southwest and even those who do have flights today there is a lack of confidence they re going to get to where they need to go and at this point they just want to get home. earlier i spoke to a woman named michele smith. she is a longtime southwest flier for over 20 years but after going through what she went through she s really questioning that loyalty and