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The RISE with SAP debate on partner accountability led me to an adventure in customer success KPIs - and a dialogue with SAP Executive Board member Scott Russell. In this diginomica exclusive, I review what I've learned so far.

Christina kleinScott russellChristian kleinSodales solutionsBusiness technology platformCustomer successExecutive advisory boardSapphire nowProfessional servicesRm and customer experienceDigital transformation frictionless enterprise