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American Express CX Teams Take Customer Listening to the Next Level

CMSWire's CX Decoded catches up with Luis Angel-Lalanne with American Express, to discuss moving beyond transactional customer listening strategies.

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Catching up with Mansur Khamitov on CX Decoded Podcast

In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics.

United statesFrance generalDom nicastroMansur khamitovIndiana universityAmerican marketing associationIndiana university kelley school of businessKelley school of businessMansur khamitov makesGuest appearanceSimpler mediaKelley schoolRich heinThey richGen zersGoogle analytics

Lessons Learned from the Digital Workplace Experience Fall 2021 Conference

The season finale of the Digital Workplace Experience conference series from Reworked brought together leading thinkers on the digital transformation of work.

Mike prokopeakSarah kimmelJaime neelyTom dewaeleMichelle bradenAdam grantSimpler media groupWharton schoolMckinsey companyTammy grantDigital workplace experienceSimpler mediaWorkplace experienceExperience leaderPeople aroundEmerging technology

A Look Into the State of Digital Employee Experience With Tim Flower

A Look Into the State of Digital Employee Experience With Tim Flower
cmswire.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from cmswire.com Daily Mail and Mail on Sunday newspapers.

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CX Decoded Podcast: Voice Content Uses Cases, Strategies and Trends

CX Decoded Podcast: Voice Content Uses Cases, Strategies and Trends
cmswire.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from cmswire.com Daily Mail and Mail on Sunday newspapers.

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