network, immediately preceding christmas. some shipments were delayed. but many are still unhappy. they re still blaming it on ice storm which was 2 1/2 weeks ago. it s terribly disappointing. we ordered these things on december 1st. we got to the front of the line after waiting for about an hour and said it hasn t been processed yet. reporter: disappointed customers stormed online customer support, tweeting got same message, still waiting for a response from this morning, along with my granddaughter s christmas gift. busy during december? who would have thought it? #bunchofclowns. how are you doing today? . reporter: people lined up at this fedex shipment center in oregon on christmas day. thank god they re open. i can go to my parents and give my mom her gift. reporter: meanwhile, u.p.s. says they expect the vast majority of packages to be delivered today. online companies who rely heavily on u.p.s. s service are making amends.
experiencing delays. people lined up at this fedex shipment center in oregon on christmas day. they left me a note. thank god they re open, so i can go to my parents and give my mom her gift. reporter: meanwhile, u.p.s. says they expect the vast majority of packages to be delivered today. online companies who rely heavily on u.p.s. s service are making amends. or trying to make amends anyway. they say they re giving gift cards and refunding the charge of shipment for some of their customers. hopefully they can make amends for those botched shipments. kate? all right. thanks so much. we ll check back in with you soon. a lot of people are grabbing receipts, he s talking about problems with u.p.s. and fedex. a lot of people grabbing their receipts, gift cards, heading out, hitting the cold. why? they want to hit the stores today. retailers hoping to cash in on the last few days of 2013 to turn a profit. we re not only talking about wrapping paper and ornaments and the like.