Monthly complaints have fallen, but they could rise again by opening the scope of advice to other providers, according to AFCA lead ombudsman for investments and advice Shail Singh.
With speculation mounting over the future of Statements of Advice, the fundamental focus won’t shift – advisers must prioritise clear advice strategies.
Since 11 March 2020, the financial services ombudsman has registered over 17,000 COVID-related complaints relating to banking, insurance and other financial services.
Shail Singh appointed AFCA s Lead Ombudsman for Investments and Advice miragenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from miragenews.com Daily Mail and Mail on Sunday newspapers.
After acting in the role for 16 months, Shail Singh has officially been appointed as the Australian Financial Complaints Authority s (AFCA s) lead ombudsman, investments and advice.