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script, train with mock situations, and implement a shadow program where new hires are buddied with more experienced employees. three, let employees develop personal connections. host community events where you can introduce staff to your customers and they can bond with clients. four, consider hiring a communications coach. a coach can work with your staff so that their voices are clear and easy to understand and also walk them through the different communication styles and how to respond to each. and five, train employees on customer profiles. your staff will get a better understanding of how to provide good service if they have a good sense of who your customers are. stick around, we have more to help you achieve your entrepreneurial excellence. we ll take you to pennsylvania, where a booming shoe company is thriving after the long-time owner sold the business to his employees. and today s elevator pitcher hopes he s barking up the right tree with his unique line of

Shadow programHost community eventsCommunications coachCommunication stylesTrain employeesCustomer profilesStick aroundElevator pitcherBooming shoe