train with mock situations and implement a shadow program where new hires are bud i had with more experienced employees. three, let employees develop personal connections. host community events where you can introduce staff to your customers and they can bond with clients. four, consider hiring a commune kap indications coach. a coach with work with your staff and also walk them through the different communications styles and thousand respohow to each i five, train employees on customer profiles. your staff will get a better understanding of how to provide good service if they have a good sense of who your customers are. stick around. we have more to help you achieve your entrepreneurial excellence. we ll go to pennsylvania where a booming shoe company is thriving after the long time owner sold the business to his employees. today s elevator picture hopes he s barking up the right tree with his unique line of coffee tables.