On october 23rd to 2019, the main fax number stopped working, so i thank you can appreciate during these last days of open enrolment thousands of applications can be faxed in at that time. We identified that the issue was with the phone line and not the fax server or the software. We reached out to the Technology Partners and they just so completely understood our sense of urgency around that. They were able to get at t out to our premises and then they kept doing additional onsite troubleshooting with us as we looked at the fibra networks and the Telecom Lines and they were able to meet me outside Business Hours to resolve things as expediently as possible. And ultimately they diagnosed a loose wire in the basement. Isnt it always Something Like that . They were tremendous. The individuals were deeply invested in getting us back up and running. Im so very grateful for the expertise and assistance. Thank you to the department of technology. Thank you. Thank you, marina. So with that, i
Becomes a more acceptable conversation and the stigmas reduced, theres just a lot of learning on what needs to happen on what services are available and who they help the best because theres a lot of misinformation out there about what Mental Health services cannot do because it covered everything from the homeless methamphetamine addicted person on the street to the officer that is responding to these behaviors as a result of addiction. The Ripple Effect is pretty large. So many, many City Employees are experiencing the stress of their work today. So, like, three those three employees cant handle too many people, so do they refer to your health plan . Do they have contacts within the health plan that they send people do . They do. So thats the health plan liaison where we have direct phones, direct lines, and all three of our e. A. P. Counselors do utilize those. I am somewhat familiar as a Police Officer with the model there. I imagine that the model that im familiar with is is, from
I would like to thing Samuel Williams from sfgovtv for broadcasting this medium. Meeting. Please be sure to silence cell phones. Madame clerk can you please call item number one. Item one, 191022. Resolution authorizing the department of technology to enter into an agreement between the city and county of San Francisco and convergeone, inc. , for the purchase of cisco products and services, with a not to exceed amount of 70,000,000 for the term ending november 1, 2022, to commence following board approval, with two twoyear options to extend at the sole and absolute discretion of the city. Thank you very much. We have the city chief information officer. Good morning, supervisors. Thank you for having us here today. I would like to start with i think you two ryan roberts with a thank you to ryan rober roberts. We are here today to talk about an Enterprise Agreement with coverageone for products and services. [inaudible] this was a competitive agreement with an rfp. Where we advertise for
Behaviors as a result of addiction. The Ripple Effect is pretty large. So many, many City Employees are experiencing the stress of their work today. So, like, three those three employees cant handle too many people, so do they refer to your health plan . Do they have contacts within the health plan that they send people do . They do. So thats the health plan liaison where we have direct phones, direct lines, and all three of our e. A. P. Counselors do utilize those. I am somewhat familiar as a Police Officer with the model there. I imagine that the model that im familiar with is is, from what it sounds like, trying to mirror for all members, which would be helpful to have a list of what is my understanding acceptable vendors to provide these services. I understand that three people cant provide these services to every member that might have a need. Is that the model that were trying to replicate for all City Employees . So right now, what were trying to make sure is the care that they
Madame clerk can you please call item number one. Item one, 191022. Resolution authorizing the department of technology to enter into an agreement between the city and county of San Francisco and convergeone, inc. , for the purchase of cisco products and services, with a not to exceed amount of 70,000,000 for the term ending november 1, 2022, to commence following board approval, with two twoyear options to extend at the sole and absolute discretion of the city. Thank you very much. We have the city chief information officer. Good morning, supervisors. Thank you for having us here today. I would like to start with i think you two ryan roberts with a thank you to ryan rober roberts. We are here today to talk about an Enterprise Agreement with coverageone for products and services. [inaudible] this was a competitive agreement with an rfp. Where we advertise for cisco retailers. Coverageone scored the highest of these three beaters. The term of this contract would be for three years with