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IT interventions, digital initiatives bringing transparency in governance, streamlining public service delivery Jammu Tawi, Jan 03: Jammu and Kashmir is emerging as a model of digital government across the country with focus on a transparent and accountable governance system. IT interventions and several digital initiatives are bringing transparency in the system and streamlining the public service
Hakim Singh
Public Services Guarantee Act in Jammu and Kashmir owes its origin from the India’s Citizens Charter, 1997 and Madhya Pradesh’s Services Act, 2010 respectively. It first originated within the context of quality and timely services delivery and secondly, on to provide a fast track grievance redressal mechanism.
Implementing the Act was one way to try for setting up a transparent and effective services delivery mechanism. It advocates the processes and procedures for bringing accountability and responsibility to the Government officials. After receiving the service input from the citizens under its ambit, the officials have to face penalty for unreasonable delay in delivering the output.