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Article - The Secret Behind an Unforgettable Experience: Embracing Customer-First Technology in Hospitality and Tourism - By Catalina Brinza - In this article, we will explore how the industry needs to shift its mindset, putting customer feedback at the center of its operations and leveraging technology to enhance service recovery, visitor satisfaction, and business success.

Catalina brinzaMandarin oriental hotel groupSaxony tourism associationFeedback through tyFlexible analysis for service recoveryGetting more insights through personalizationFaster dataFlexible analysisService recoveryEnhanced client satisfactionTourism associationArtificial intelligenceEnhancing response ratesSaving timeGuest experience