Article - Maximizing the Value of Review Analytics for Hospitality & Tourism - By Catalina Brinza - By delving into review analytics, businesses can gain a deeper understanding of customer sentiment and behavior, enabling them to make informed decisions that directly impact the overall customer experience. This data-driven approach not only helps in identifying trends and patterns but also empowers businesses to tailor their services according to customer expectations, ultimately leading to improved satisfaction, enhanced performance, and more revenue.
Article - The Secret Behind an Unforgettable Experience: Embracing Customer-First Technology in Hospitality and Tourism - By Catalina Brinza - In this article, we will explore how the industry needs to shift its mindset, putting customer feedback at the center of its operations and leveraging technology to enhance service recovery, visitor satisfaction, and business success.
Article - Insights from the Customer: How Feedback Drives Quality in the Hospitality & Tourism Industry - By Catalina Brinza - Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors.
Article - Hospitality Hotspots: The Latest Middle East & North Africa Tourism Statistics [2022-2023] - By Catalina Brinza - The latest Middle East & North Africa (MENA) tourism statistics from top-performing countries based on the latest third-party and TrustYou data [2022-2023]
Article - Artificial Intelligence: A New Frontier for Elevating the Guest Experience in Hospitality? - By Catalina Brinza - Explore how artificial intelligence (AI) impacts the guest experience in the hospitality industry I Three key benefits and challenges.