05.19.21 Why You Need A Service Dream Team & How To Build One
Submitted by Salesforce
More and more, organizations optimize workforce scheduling and planning with technology and real-time data. A connected field service solution helps staffing managers, agents, and dispatchers ensure the proper levels of service with the right field worker at the right time.
Using a personnel tracking system, organizations can increase situational awareness, verify work performance, and improve operational efficiency.
Submitted by IFS North America
Whilst many businesses offer different customer channels for customer service, the level of service provided across these channels is inconsistent as many of these channels exist in silos. This gap between customer demands vs. business capability is key in understanding the difference and transition between multi-channel and omni-channel customer service.
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03.01.21 Manage Field Service Efficiently And Safely During Challenging Times
Oxford Nano is providing innovative remote assistance through their Virtual Assist offering. Customers have instant access to their global team of service and applications experts to detect, help, and guide customers through technical and application issues in real time. All this is accomplished by using standard smart devices. Join us to hear from Dan Turner, global service business manager, on how he has assisted both staff and customers on this digital transformation and learn how he brought this vision to life.
By Paul Hesselschwerdt, Global Partners Training
Digital transformation of service is perhaps one of the most significant business trends to be accelerated by the COVID-19 pandemic. For most service providers, however, adoption had been slow and cautious.