Vp of account management in addition erica, the Business Manager of our Chico Service center and shes here to let you know how those new process has resulted in some test calls and procedures that weve done. Erica barlson. We have implemented in the packet before you. Once implemented we started doing testing. So weve been testing for the last week and we also provided some review over the accounts as well. With that, what we did find was that there was a call with human error and based on that we are going to continue to identify ways to train the individuals to continue to focus on training as well as coaching individually one on one. Thank you. Questions, comments from commissioners . Yeah, i made a couple of phone calls again and had a couple people make phone calls. The anybody thats on the back of the card, one of the numbers should probably be eliminated in my opinion because it was so aggravating and actually the nurse hotline is the best number but that is not in the back of t
Meet at their requests weve been accused of proposalstizing i make the statement in the june meeting we have a duty to educate the madam clerk, any other business before this committee . Members to see why we come to the recommendations i want to make sure that staff in their best efforts to the members to explain what were doing and there are vacuums of information and actually on with an thing on the information that the issue of urgent care to see was brought up when i talked about the nontraditional issues. Commissioner myburg. If you will, ive been a educator for a long time one must communicate in the person asking the lawns theres a lot of eventual nuance things theres questions it makes sense to invite a response to questions rather than searching throw the volumes of information yes indeed the answer is in there someplace ill concur that s c l u as well as all the members are due a response directly to the questions and thats what education it all about people ask questions an
Rainfall rate. Thats one of the heaviest cells that we have seen all season. Now, as far as it moving toward the philadelphia area, it will be well after 10 00. The latest coordinates show it might be after 11 00 before it gets into the norristown and philadelphia areas. Once it does, we have really heavy rain coming with it. The latest timing with the future weather computers coming from Sheena Parveen right now. Thats right. We will watch the storms as we go into late tonight. Thats when we expect some of the heaviest rain to move in. Here is future weather. The line of storms is just off to the left of your screen. As we go through the next few hours, this line does get closer. By 8 00 tonight, we should start to see heavy rain and thunderstorms moving into the poconos, the Lehigh Valley. They keep pushing to the east. By 10 00 to 11 00, we should see rain along the i95 corridor. Some of this rain heavy at times. This is going to be late tonight. Many of you may even by sleeping whe