PublicTechnology talks to chief digital product officer Sarah McMann, who discusses the burgeoning use of chatbots and automated voice platforms, and plans to increase functionality of HMRC’s highly rated app
Keeping customers happy is a perpetual challenge for any organisation.
The task is su
Conversational online text tools were able to direct many customers to the service or content required without needing to ring and speak to an adviser, digital product leader tells PublicTechnology
The use of chatbot tools to helped customers find what they were looking for and provided HM Revenu
make of this announcement this afternoon? afternoon? this is a very disappointing afternoon? this is a very i disappointing announcement afternoon? this is a very - disappointing announcement for specific reason. it s impacting some people who are not held particularly well during the pandemic. looking at company directors who often get pizza in dividends as she was explaining earlier in the reasons why they may do that, there was very little help from the furlough scheme, no help at all from the self employment income support schemes. this is what we re talking about the gaps in support. now they re being hit by this new hike on dividend tax and there in a very fragile state. we lost a lot of self employed people at the start of 2020 we had 5.1 million and that dropped to around 11.3 inch begin to climb up again. this is a group of people that need nurturing and looking after at this time. so, any kind of tax rates is always going to