Under the new version of SCORES, the regulator has introduced auto-routing of complaints to the concerned regulated entity to eliminate time lapses in the flow of complaints.
Buch said between March 31, 2022, and December 31, 2023, the ageing of public issues has been greatly resolved, with the number of public issues pending Sebi approval for less than one month falling from 14 in March 2022 to 10 in December 2023.