Work-From-Anywhere Shift Will Increase IT Costs
The current assumption among many IT professionals is that, as more employees become vaccinated, the end of one of the most difficult periods in the history of IT is at hand. A recent analysis of IT service management (ITSM) data collected from more than 400 large enterprises conducted by DeepCoding, a provider of an ITSM platform finds the volume for service requests has increased 35% since the start of COVD-19 pandemic.
With the bulk of employees working from home, they are encountering issues ranging from lost passwords to problems with virtual private networks (VPNs) with greater frequency. The analysis notes all that activity has increased service desk costs per ticket has increased by 30% percent from $20.44 to $26.51 per ticket.
Benchmarking study confirms DeepCoding s AI reduces IT Support costs by 25% and slashes resolution times
28.1% Reduction
17.5% Increase
DeepCoding s technology has been recognized by leading global management consulting firms and Global 2000 enterprises. Most recently, the company was selected from more than 70 high-growth startups to be part of the first cohort of the
Deloitte Launchpad a program that helps Israeli growth-stage startups to expand their operations in the US.
Sebastien Adjiman, Chief Executive of DeepCoding, said: In the face of the COVID pandemic, the enterprise ITSM sector has seen a significant increase in cost and ticket handle time that has resulted in an unprecedented decline in employee satisfaction with IT. It is absolutely vital that the industry responds to this wake-up call, as a failure to act could have a catastrophic impact on both internal and external customer satisfaction.