Work-From-Anywhere Shift Will Increase IT Costs
The current assumption among many IT professionals is that, as more employees become vaccinated, the end of one of the most difficult periods in the history of IT is at hand. A recent analysis of IT service management (ITSM) data collected from more than 400 large enterprises conducted by DeepCoding, a provider of an ITSM platform finds the volume for service requests has increased 35% since the start of COVD-19 pandemic.
With the bulk of employees working from home, they are encountering issues ranging from lost passwords to problems with virtual private networks (VPNs) with greater frequency. The analysis notes all that activity has increased service desk costs per ticket has increased by 30% percent from $20.44 to $26.51 per ticket.