/PRNewswire/ Les Schwab Tire Centers marked a major milestone, one 70 years in the making, over the weekend. The company celebrated the grand opening of its.
Les Schwab’s new owners will stop paying employees’ $3,000 annual dividend
Updated Mar 03, 2021;
Posted Mar 03, 2021
The annual dividend had ranged from $3,000 to $3,400 in recent years. Randy L. Rasmussen for The Oregonian/OregonLive
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Les Schwab liked to talk about how his company’s unusual profit-sharing and bonus plans could build a nest egg for his employees, from managers overseeing his shops to the frontline workers swapping out tires on a hydraulic lift.
“That’s why I don’t like to talk about how successful I’ve been,” Schwab told The Oregonian in 1997. “I prefer to talk about how successful my employees are.”
J.D. Power survey: Quick greeting key to customer satisfaction
Christian Brothers
Christian Brothers Automotive Corp. ranked highest in satisfaction for full-service maintenance and repair according to a J.D. Power study.
TROY, Mich. There s a simple way to make customers happier when they walk into a shop.
Say hello. Quickly.
A new survey from J.D. Power found that saying hello and acknowledging customers upon arrival at an aftermarket service facility can improve customer satisfaction scores significantly, especially at full-service maintenance and repair, quick oil changes and tire replacement shops.
Those scores decline when customers wait more than three minutes before they re acknowledged, according to the J.D. Power 2021 U.S. Aftermarket Service Index StudySM fueled by SurveyMonkey, released Jan. 14.