Monro reaches deal to buy Mountain View Tire
Mountain View Tre and Auto Service shop in Eagle Rock, Calif.
ROCHESTER, N.Y. Monro Inc. is continuing its quest to grow in the West, striking a deal to buy Rancho Cucamonga, Calif.-based Mountain View Tire & Auto Service Inc., which includes 30 retail stores in the Los Angeles area.
The deal, which is expected to close during Monro s fiscal 2022 first quarter, will boost Monro s growing footprint to 76 stores in California and nearly 1,300 nationwide. Monro is considered the largest independent tire retailer in the U.S., according to
Tire Business calculations.
Financial terms are not being disclosed. Mountain View Tire represents $45 million in annualized sales, Monro said, in a 70/30 auto service/tires revenue mix.
J.D. Power survey: Quick greeting key to customer satisfaction
Christian Brothers
Christian Brothers Automotive Corp. ranked highest in satisfaction for full-service maintenance and repair according to a J.D. Power study.
TROY, Mich. There s a simple way to make customers happier when they walk into a shop.
Say hello. Quickly.
A new survey from J.D. Power found that saying hello and acknowledging customers upon arrival at an aftermarket service facility can improve customer satisfaction scores significantly, especially at full-service maintenance and repair, quick oil changes and tire replacement shops.
Those scores decline when customers wait more than three minutes before they re acknowledged, according to the J.D. Power 2021 U.S. Aftermarket Service Index StudySM fueled by SurveyMonkey, released Jan. 14.