Brokers want less AI conversation and better service please postonline.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from postonline.co.uk Daily Mail and Mail on Sunday newspapers.
Sarah Mallaby, Axa commercial distribution and trading director, reflects on the insurer’s cautious exploration of the opportunities afforded by AI and pushing
Ida joined Insurance Age as a reporter in October 2014. Prior to entering the world of insurance she worked at a number of regional newspapers in her native Sweden. Ida held roles including senior reporter and news editor before becoming deputy editor in November 2020. She won the British Insurance Brokers’ Association’s Best Trade Award in 2020 and the Best Profile Award in 2019. In 2019, Ida also won Headline Money’s General Insurance Journalist of the Year (B2B) Award.
Distribution and trading director, Sarah Mallaby, tells Insurance Age about her move from Allianz to Axa and discusses the provider's plans going forward as she