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The partner of a Qantas passenger whose mother s ashes went missing with her luggage took to Twitter to prompt the carrier into action. Qantas responded it had now couriered the bag to the customer.
The steep descent of Qantas from a world class airline to a reputation on life support has been laid bare by furious customers and staff who call on the national carrier to do better .
Qantas customers say the airline has gone from Australia s best to worst with some waiting more than six hours to get through to its offshore call centres - after employees revealed its secrets.