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Tata Tiago, Toyota Innova Hycross Shine In Latest JD Power Study On New Vehicle Quality

The latest study noted the amount of defect-related issues reported in new vehicles is higher than observed in previous years

Jd Power: Pre-Service process at OEM workshops to help increase customer satisfaction, revenue, J D Power finds, ET Auto

Jd Power: Pre-service actions by the service advisors combine several actions like multi-point inspection, explanation of work before service, being fully aware of customer needs, providing helpful advice and having sufficient technical knowledge.

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