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Transcripts For KGO ABC7 News 400PM 20170411

Airlines sent out a news statement apologizing to the customer promising a thorough review. 86 million passengers, united denied boarding to 3700 people because of overbooking. More than 60,000 voluntarily gave up their seats. Kenneth moat en, abc news new york. Today new Jersey Governor Chris Christie asked elaine chao to suspend regulation which allows airlines to overbook flights and to remove passengers. Christie specifically cited the incident involving david dao as the reason. The question from united is how do they recover from what is a huge Public Relations disaster . Kristen sze is here with more. The hashtag continues to go viral today. Take a look at some of the memes out there. Southwest, we beat our competitors, not you. How about this one. If we cannot beat our competitors, we beat our customers. Others are posting pictures of the cut up frequent flyer card. Take a look at this, because Even White House Secretary Sean Spicer is weighing in and criticizing united. Clearly

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