Rogers offers customers credit after massive outage, will be applied to bills in May
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Rogers Communications Inc. is offering wireless customers a credit following a massive nationwide outage.
The company said in an email on Tuesday that a credit equivalent to Monday’s wireless service fee will be be appliedautomatically to May bills, with no action required by customers.
Rogers chief technology officer Jorge Fernandes said in a statement the root cause of the outage was a recent software update by the company’s network partner Ericsson.
“Our team at Rogers worked tirelessly with Ericsson to restore wireless voice calls, SMS, and data services and bring all customers back online as quickly as possible,” he said. “On behalf of all of us at Rogers, we sincerely apologize.”
David Paddon
The Rogers Logo is photographed in Toronto office on Monday, September 30, 2019. THE CANADIAN PRESS/ Tijana Martin April 21, 2021 - 9:59 AM
TORONTO - The chief executive of Rogers Communications Inc. said Wednesday that he and his team are deeply disappointed by the widespread outage that affected many of its wireless customers this week. We worked very hard to earn the trust of our customers, and we re going to work very hard to earn it back, Rogers CEO Joe Natale said in a conference call about financial results.
Total net income for the company, including its home internet, radio and television and sports businesses, was $361 million or 70 cents per diluted share.
The Rogers Logo is photographed in Toronto office on Monday, September 30, 2019. THE CANADIAN PRESS/ Tijana Martin
TORONTO – The chief executive of Rogers Communications Inc. told analysts Wednesday that he and his team are “deeply disappointed” by the widespread outage that affected many of its wireless customers this week.
“We worked very hard to earn the trust of our customers, and we’re going to work very hard to earn it back,” Rogers CEO Joe Natale said in a conference call about financial results.
The Rogers first-quarter earnings report and the virtual meeting of Rogers shareholders on Wednesday follow Monday’s major outage for the national wireless company, which operates the Rogers, Fido and Chatr brands.