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Rogers chief technology officer Jorge Fernandes said in a statement the root cause of the outage was a recent software update by the company s network partner Ericsson. Our team at Rogers worked tirelessly with Ericsson to restore wireless voice calls, SMS, and data services and bring all customers back online as quickly as possible, he said. On behalf of all of us at Rogers, we sincerely apologize. The company said it s undertaking an in-depth review to prevent similar issues from happening again. The nearly daylong wireless interruption had deep economic implications, experts said. The issue impacted business sales and services such as food delivery and curbside pickup, as well as the ability for some Rogers customers to book or check in for medical appointments.

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