members an e mail written by our team members has a 65% satisfaction rate with customers. ah with customers. an e mail written by ai has an 80 or 85% satisfaction rating. so what the ai is 85% satisfaction rating. so what the al is doing 85% satisfaction rating. so what the ai is doing is enabling our team to do a better ai is doing is enabling our team to do a betterjob of serving customers at a time do a betterjob of serving customers at a time of do a betterjob of serving customers at a time of great need. can do a betterjob of serving customers at a time of great need. at a time of great need. can we be realistic and at a time of great need. can we be realistic and honest at a time of great need. can we be realistic and honest about - at a time of great need. can we be realistic and honest about the - at a time of great need. can we be realistic and honest about the fact| realistic and honest about the fact that some jobs are going to go? iituiith that some “obs are
challenges. business leaders are excited that artificial intelligence could mean more innovation, better customer service, more productivity and therefore more profit. they are less keen to talk about what it might do to staff numbers, workers rights, which could change faster than people can retrain, or new rules of engagement can be written. ai is already influencing our lives, and unions say the uk is falling behind when it comes to protecting workers from al making life changing decisions on hiring, firing and working conditions and they want new safeguards. irate working conditions and they want new safeuuards. ~ ., ., . . , ~ safeguards. we do not have any ai secific safeguards. we do not have any ai specific legislation, safeguards. we do not have any ai specific legislation, and specific legislation, and increasingly, that means we are international outliers. workers have to fail international outliers. workers have to fell back international outliers. workers have to
feel there you? sure! even the creative arts feel there jobs you? sure! even the creative arts feel there jobs are you? sure! even the creative arts feel there jobs are under- you? sure! even the creative arts feel there jobs are under attack. | feel there jobs are under attack. artists voices are being sampled, recreated in use without paying artist. ., ., , , ., artist. you need to be upfront, license our artist. you need to be upfront, license our material artist. you need to be upfront, license our material for- artist. you need to be upfront, license our material for a - artist. you need to be upfront, j license our material for a short period of time, which cannot be in perpetuity, and there has to be compensation. if my voice is stolen, if my image is stolen, my career is over. ai is a technology with great power, and even its biggest fans say it must be used with great responsibility. a developing story in germany for you. police in berlin are warning that an animal th
sea. it has its naval fleet there, the might to blockade ports and kyiv is certainly feeling it. union leaders have told the bbc that the uk is falling behind in protecting workers from the effects of the ai revolution. the trades union congress says the eu and other countries are taking the lead on regulation, and that it s deeply worried uk employment law is not keeping pace. it comes as business leaders are hailing the potential of ai to spur innovation and improve productivity and customer service. the bbc s business editor simonjack has the story. what can i do to help today? customer service as we know it. and customer service as we know it. and i have the option customer service as we know it. fific i have the option to generate customer service as we know it. fific i have the option to generate a reply using ai. i have the option to generate a reply using ai. . . i have the option to generate a reply using ai. .. customer service ofthe reply using ai. .. customer service