In a virtual roundtable discussion hosted by HSMAI Europe on Thursday last week, senior revenue management executives gathered to delve into the evolving landscape of Creating a Total Revenue Management (TRM) Culture in the hospitality sector. The discussion was moderated by Shumi Khan, SVP Business Intelligence & Revenue Management Accor Hotels and Chair of the HSMAI Europe Revenue Optimization Advisory Board.
On the evening of Thursday, 25th April, The Savoy Hotel, London, welcomed a gathering of young talents and leaders in the hotel, event, and travel industry. The first of many events in London hosted by the HSMAI Europe Rising Leader Council team aimed to facilitate professional and social gatherings for the exchange of experiences and networking among young talents and leaders aged 35 and under.
Today we highlight the second last episode of The Revenuemanager - Summit Series. This was the last sponsored episode of IDeaS, a SAS company who sponsored in total four episode. Sibylle Luger, Area Vice President, Account Management, EMEA & APAC at IDeaS, Jonathon Liu, Director of Revenue & Marketing Strategy at glh Hotels UK, and Shumi Khan, SVP Business Intelligence & Revenue Management Accor Hotels joined moderator Scott Dahl, SVP Sales, Marketing, & Revenue Management at The Wurzak Hotel Group to discuss, share thoughts and perspectives on how revenue management meets customer service.