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Industry Certification: BMC Certified Administrator: AR System 9.x Industry Certification: BMC Certified Administrator: BMC Atrium CMDB Knowledge & Skills: Excellent BMC Remedy product knowledge Understanding of designing and developing Remedy for multi-tiered user support including Service Desk and IT Operations Understanding of the Information Technology Infrastructure Library (ITIL) principles Job Related Skills Proficiency in configuring the BMC ITSM Suite, and integrated systems Scripting experience Java, C, HTML, CSS, PowerShell, and Bash within and outside of the BMC Remedy System. Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback.

It service managementService deskUnderstanding of the information technology infrastructure libraryService management systemRemedy systemRoot cause analysisCorrective action plansInformation technology infrastructure libraryHelix responsibleRemedy helixஅது சேவை மேலாண்மைசேவை மேசைபுரிதல் ஆஃப் தி தகவல் தொழில்நுட்பம் உள்கட்டமைப்பு நூலகம்சேவை மேலாண்மை அமைப்புதீர்வு அமைப்புவேர் காரணம் பகுப்பாய்வு