Industry Certification: BMC Certified Administrator: AR System 9.x
Industry Certification: BMC Certified Administrator: BMC Atrium CMDB
Knowledge & Skills:
Excellent BMC Remedy product knowledge
Understanding of designing and developing Remedy for multi-tiered user support including Service Desk and IT Operations
Understanding of the Information Technology Infrastructure Library (ITIL) principles
Job Related Skills
Proficiency in configuring the BMC ITSM Suite, and integrated systems
Scripting experience Java, C, HTML, CSS, PowerShell, and Bash within and outside of the BMC Remedy System.
Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback.