The Directorate General of Civil Aviation (DGCA) inquiry found that inappropriate handling of passengers by the IndiGo staff thereby resulting in certain non-conformances with the applicable regulations.
Taking a stern view of the denial of boarding to a physically challenged boy by IndiGo Airlines at Ranchi airport last week, the Director General of Civil Aviation (DGCA) has constituted a three-member team for a fact-finding probe into the incident, officials said on Monday.