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Freshworks expands unified customer record architecture with Freshchat

AI-driven chat bot provides complete customer context across support, sales, and marketing teams

Prakash ramamurthyChief productEnhanced unified customer recordAverage resolution time

Investegate |Freshworks Inc Announcements | Freshworks Inc: Freshworks Summer 22 Product Launch Helps Companies Power Smarter Conversations

Investegate |Freshworks Inc Announcements | Freshworks Inc: Freshworks Summer 22 Product Launch Helps Companies Power Smarter Conversations
investegate.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from investegate.co.uk Daily Mail and Mail on Sunday newspapers.

United statesErika howardRon davisFreshdesk omnichannelPrakash ramamurthyIt service managementFreshworks incProduct launch helps companies power smarter conversationsFreshworks summerLaunch helps companies power smarterChief product officerCustomer engagementUnified customer recordApple business chatRelationship managementCustomer support

Freshworks CRM for E-Commerce offers joined-up marketing, sales and support for online retail

Freshworks integrates to Shopify, adds messaging and intelligent chatbots, and joins up e-commerce, marketing and customer service, in a new offering for online retailers.

Prakash ramamurthyChief product officerApple business chatNatural language processingRetaile commerce and the omni channelRm and customer experienceCustomer service managementDigital and content marketing

7-Eleven improves its omnichannel customer experience with Freshworks

Freshworks’ automation tools simplify customer and partner interactions at 7-Eleven Philippines

Aeruh dimalantaPrakash ramamurthyFreshdesk contact centerDell technologies

Freshworks Named a Strong Performer in Enterprise Service Management Report by Independent Research Firm

Press release content from Globe Newswire. The AP news staff was not involved in its creation.

United statesCharles betzMarissa fritzLauren nelsonFrans germishuizenPrakash ramamurthyJayne gonzalezMatthew fernandesEnterprise service managementAfrican bankFreshworks incStrong performerForrester waveSan mateoWill mckeon whiteGlobe newswire

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