well, just a minute. you ll have to i ll have to get click. i m on hold again. it was a wholesale failure of the 911 emergency system. people were told hold on. people were told to call back. people were told stay where you are. when that was the worst thing to do. on that day the entire system collapsed. 911 operators were in the dark about the magnitude of the disaster. they were unable to pass along useful information to panicked callers. i would have to say 911 wasuld it have been larger, should it have been anticipated? yes, it probably should have, but it wasn t. to make matters worse, the police department the port authority, and the fire department couldn t share vital information.