iTWire Monday, 17 May 2021 23:57 TIO investigation finds poor sales practices, hidden costs and unclear information affecting telco consumers
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online information about telco products and services can be difficult to find and understand,
telcos do not always responsibly promote or sell their products and services, and
consumers sometimes unknowingly sign up for products or services they do not need.
Complaints to the TIO can be the tip of the iceberg, according to the organisation.
In one case. the TIO reports receiving just under 100 complaints about a telco’s selling practices during a promotion. After the TIO began looking into these complaints, the telco recognised the problem was widespread and credited a total of more than $1.4 million to over 10,000 affected consumers. The telco also improved its processes for future promotions.
The Telecommunications Industry Ombudsman's (TIO) latest systemic investigation report reveals the problems with telco sales practices that can lead to.
iTWire Thursday, 01 April 2021 11:55 NZ Commerce Commission completes consumer mobile phone bills review Featured
New Zealand’s competition enforcement agency, The Commerce Commission, has completed its review of consumer mobile phone bills following feedback from the telecommunications industry on their plans for providing customers with more “meaningful product and service comparisons” and to guard against overspending.
Completion of the review comes after the Commission published an open letter in September 2020, asking telcos Spark, Vodafone and 2degrees to share their customer service plans. This was accompanied by a report from Schiff Consulting, aspects of which were later contested by the industry.
The
COMPANY NEWS from Synology: Traditional HDD storage arrays are quickly giving way to all-flash arrays (AFA) as businesses need the low latency and high IOPS provided by solid-state drives to store growing pools and new types of data for increasingly demanding applications. However, choosing suitable servers is not always easy.
All-flash storage is designed for high-performance applications, placing high demands on product innovation and stability. For many businesses and teams, that often translates to prices that stretch their IT budget. However, AFA arrays provide tangible benefits that can boost your operational efficiency and competitiveness.
Cost is a major obstacle to purchasing their first AFA solution for many companies. Will new IT infrastructure bring enough value to your company? And how fast will your investment repay itself? Luckily, with more vendors entering the market, prices and total cost of ownership for flash arrays are on a downward trend.
iTWire Thursday, 01 April 2021 16:00 Sisense named No.1 in Two G2 Reports, for Embedded BI & The Momentum Grid Report for Embedded BI
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Company News: Sisense, the leading AI-driven platform for infusing analytics everywhere, has been recognised as the leader in embedded business intelligence by G2, the world’s leading business solutions review website.
The ratings are based on high levels of customer satisfaction and likeliness to recommend ratings from real users on G2.
“I believe the highest honour a company can earn is real-world users recognising your product as the top solution to their pain points,” said Ashley Kramer, Chief Product and Marketing Officer. “We’ve seen a significant increase in organisations coming to us to embed analytics in their customer and employee-facing apps and workflows. It’s incredible to see the impact of innovation from these organisations that differentiate their products by adding deeply embedded AI-driven