Giving out your telephone number is the No.1 way Australians are opening themselves up to becoming the victim of potentially devastating identity theft and fraud.
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Complaints about phone and internet services have continued to drop for the quarter January to March 2021, according to the latest Telecommunications In.
Date Time
Phone and internet complaints remain steady, with seasonal comparisons showing decline
Between January and March 2021, residential consumers and small businesses made 30,393 complaints about phone and internet services. This is a decrease of 0.3 per cent compared to the previous quarter, and 6.1 per cent compared to the same quarter last year.
The Telecommunications Industry Ombudsman’s Quarter 3 (Q3) 2020-21 Complaints Report published today (Wednesday 2 June 2021) shows mobile continues to be the most complained about service type, accounting for 35 per cent of all complaints. This is the highest proportion in the last five quarters.
Problems with inadequate fault testing has emerged as an issue for all consumer types. This is when a provider fails to troubleshoot a problem with a consumer, or the consumer is not satisfied with the provider’s fault testing.