Nuance Debuts Digital Front Door for Patient Engagement in Healthcare
What is a “patient engagement virtual assistant platform”? It’s a way to use artificial intelligence (AI) to take an increasingly complex patient journey in healthcare and bring it together into a unified whole. It’s a way to anticipate that customers will use different media to interact with a healthcare organization, and that they expect those media to be unified.
Patients today are looking for the same type of digital experiences they can get as consumers in their healthcare experiences, according to the second annual Healthcare Consumer Experience Study conducted by Forrester (News - Alert) Consulting. The study is based on a survey of more than 1,500 American healthcare consumers, identifies the top trends, pain points and opportunities in the patient financial experience, including the impact of the COVID-19 pandemic.
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Nuance Launches Omnichannel Patient Engagement Virtual Assistant Platform to Power Healthcare’s ‘Digital Front Door’
January 11, 2021 GMT
Nuance Communications, Inc. logo (PRNewsfoto/Nuance Communications, Inc.)
BURLINGTON, Mass., Jan. 11, 2021 /PRNewswire/ Nuance Communications, Inc. (NASDAQ: NUAN) today launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. Combining decades of healthcare expertise with award-winning intelligent engagement technology trusted by 85 percent of the Fortune 100 companies worldwide, the advanced platform integrates and extends the capabilities of the electronic health record (EHR), customer relationship management (CRM), and Patient Access Center systems to enable healthcare provider organizations to modernize their ‘digital front door’ and improve clinical care.