notice at that. what do they do, options and protections? i thought we had a passenger bill of rights here. where does that stand? you know, there is passenger bill of rights and the passengers could actually file a report or a filing with the department of transportation on their website and then they will get a response on that end, but often when you have mass delays and interruptions, everything is pretty much backlogged, the phone lines. social media seems to work very well if you tweet the airline, people tell me that works well, but the bottom line, when you have tens of thousands of stranded passengers dialing 800 phone numbers and on the internet, systems don t work perfectly and it s very hard to do, but i would say the best would be social media or the internet. forget the 800 phone numbers, they pretty much don t work and become a little too saturated. neil: you know, you would be the best advisor on this, but when people find out literally at the gate when the flight is
Lawmakers push for increased regulation of US carriers
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Chair Cantwell Calls for a Passenger Bill of Rights & More Rural Flights in Committee Hearing on Aviation
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