Agencies. For me personally the sfmta are folks that are being sited on the buzz but there are no explanation on what their sited for so usually theyre given the citation and told to go on. So brief i want to share some of the changes we see this explains some of the issues weve heard today. One i think considering you know where the cabinets the reason they come to secondly a lot of the client interactions we see they say why access the Community Services theyre in english so this barrier starts right away because they dont know the Language Access support is there and they dont see why they should access those services. Its difficult for them to file a complaint. There are not going to be putting in complaints if they dont understand. If they dont try they dont understand they can file a complaint. But if they file a complaint theres no solution are theyre maybe a fear of retaliation. So one of the things we want to suggest we need multiple channels to be talking about the City Servi
Become the president rather than nixon and secondly id like to say a matter of policy that in Nelson Mandela and harvey milk sat on this committee theyd have safari more aggressive agenda thank you. Next speaker, please. Good morning. Im the Department Director for the access of the Mayors Office on disability. Im here we actually 0 tier two Department Im happy to say that our office is a big supporter of civil rights in more ways than Language Access we provided the captioning for the folks who are hard of hearing and to provide the translated materials. We believe that civil rights are issues that need to be addressed in immigrant communities and he would elders that have fundamental disabilities as well. I want to share our offices support with o sea and looking forward to work with them great points to expand our access to everyone. Anyone else who wants to speak from the public. Seeing none, Public Comment is closed or madam chair can we close it yes, this was a heartening item so
Filing out the forms. The process are state mandated the files have to be in english but then those that dont require that requirement we do have a city id we have other forms in chinese and others as well. For in person we have a staff our department is small but our staff is basically bilingual and their fluent a in spanish and mandrin and that make ups more than half of our staff. We utilizes the Language Services and in person and over the phone. And if required we also offer a s l with advanced no, that that he contract with city vendor for that thank you very much thank you any questions. Thank you so much for being here. Were going to try to get through several of the Community Speakers we have two folks one from the African Advocacy Network and others so. I want to say good afternoon. Im michelle im from affirmative action and the Community Rights there. So im kind of here half of representingor collaboration and so were going a collaboration of 8 organizations serving Communit
Proficient and 8 periods of time spoke spanish and 8 percent were chinese services. The office of Small Business provides over 25 forms etc. , translated in chinese and spanish and the materials are around especially the disability the ada compliance packet have been translated in spanish and vietnamese and russian and others i know youre a small office but 40 percent of your staff are bilingual especially in chinese dialogues or spanish but your 12 percent is a much smaller number than the exciting percentages by limited proficient owners what do i attribute to that low English Speaking clients . Some of it is that i mean, we have emphasized more on the chinese because were able to provide those services and as i said well bring in interpreters. We also find that many Business Owners they may have limited english capabilities they know they have to be communicating with freshen in english so they also while the conversation may happen in other language their how do i want to say it th
Percent is a much smaller number than the exciting percentages by limited proficient owners what do i attribute to that low English Speaking clients . Some of it is that i mean, we have emphasized more on the chinese because were able to provide those services and as i said well bring in interpreters. We also find that many Business Owners they may have limited english capabilities they know they have to be communicating with freshen in english so they also while the conversation may happen in other language their how do i want to say it they know they have to understand the business in the regulatory structure in english if that make sense. And you know, i could possibly is if we did have an individual who spoke another language we might see on increase in that. We utilize our south asian you Community Center to help provided some of those resources as well. We do track by districts in terms of our clients served. So districts with the most limited English Proficient businesses that w